UPDATE: DUE TO COVID-19 WE MAY EXPERIENCE SOME DELAYS. WE APOLOGISE FOR ANY INCONVENIENCE CAUSED. WE HOPE THAT YOU UNDERSTAND THAT WE ARE WORKING OUR BEST TO FULFIL ALL ORDERS ON TIME WHILST MAINTAINING SOCIAL DISTANCING.
How long does shipping take?
Your orders will take 3-5 business days to arrive (UK).
Business days = Mon-Fri.
Please allow up to 2 days for order processing during busier periods.
Do I have to pay for shipping?
We offer free shipping for all orders over £25 in the UK.
Other domestic shipping options include:
Royal Mail Tracked & Signed For® 2nd Class (3-5 BUSINESS DAYS) £3.99
Royal Mail® 2nd Class (3-5 BUSINESS DAYS) £2.99
Do you ship worldwide?
Currently we ship to UK and EU. However, we hope to do worldwide very soon! Sign up to our newsletter on our Home page to find out when.
How can I track my order?
Once you have received a shipping confirmation email, you will have access to your tracking reference number. Simply enter this on to the Royal Mail website to track your order progress.
Click here for Royal Mail tracking page.
I entered the wrong delivery / shipping address, can I change it?
Unfortunately, you cannot change your delivery / shipping address. Please contact us as soon as you can to find a solution.
Make sure you check that all your details are correct before making the final payment to avoid delays and disappointments.
What happens if my order has not arrived in the given time period?
If your order does not arrive within the expected time frame, please contact one of our team members for a resolution. This may have occurred due to delays in our order processing or shipping couriers.
If you have selected a shipping method which either does not provide proof of delivery or is not tracked. You are liable if the item(s) goes missing or gets damaged in transit. Therefore any order without tracked or signed shipping will not be covered by our refund policy and therefore not eligible for a refund.
Still have questions? Contact Us